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Support Services

Language, Literacy & Numeracy Support

If a student’s language, literacy and numeracy skills are not at the required level, the student will be referred to an ELICOS college to achieve the required standard before being enrolled in Wiseman institutes programs. It will be reflected in the new COE.

Pre-Enrolment Support

Students requiring additional support to understand the pre-enrolment information requirements are to be engaged on additional one-on-one sessions to talk the student through the information contained within the student handbook, prospectus and the summary of fees and charges.

Studying & Learning Coaching

Where appropriate to the program, students identified with recognised difficulties in studying and learning are to be scheduled with additional one-on-one support sessions at regular intervals throughout the course program.

Academic Support

To assist students with their assessments, there may be referencing workshops, formatting workshops, language workshops, and plagiarism workshops. Students are advised to contact their respective course trainer or course coordinator/s for any additional academic support.

Counselling

Support

The student counselling service is designed to assist overseas students in dealing with a wide range of problems including homesickness, managing stress, handling conflicts, emotional issues, improving motivation, enhancing study skills, organizing study time and other issues affecting the student.

Visual Impairment Support

Students with visual impairment can be supported by supplying internal learning resources with a larger printed font. Students can also be supplied with audio recordings of learning sessions where available.

Disability Access

All possible allowances may be provided to persons with disabilities. Assessors are to use their judgement in assessing the student’s ability to perform tasks in a safe manner.

USI Help

The USI system generates a unique student number which students can use throughout their studies in Australia. The USI allows access to a full range of study information fast and easy.

Overseas Student Support

Close student liaison is to be maintained by the Student Support Manager (SSM) who will act as a central point of contact.

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